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FAQ

Do you use real fur?

Absolutely not! 

We have a NO REAL FUR policy and guarantee that all of our products are 100% faux.

 

Are your items made to order?

Yes! All orders placed on our website are 100% custom made to you.

Build your own FUREVER Faux Fur by picking the style, size, faux fur fabric and color and your item(s) will be made in roughly 3-5 business days. Shipping times will vary depending on your location but will take an additional 5-10 business days.

 

Can you help me with my order?

Of course we can!  We better knows our products then us!  Simply send us an email at info@fureverfauxfur.com and one of our Customer Service reps will get back to you in 24-48 hours.  They can help you choose the best style, faux fur materials and colors for the perfect piece!

 

Do you offer discounts?

Yes, of course we do!  We recommend that you sign up to our newsletter which will give you a first time discount code.  You will then get direct emails with other offers and discounts, styling advice and much more.

 

Are your items true to size?

We follow the US Standard sizing chart and although we believe our items are true to size, we know that fitting can be a bit of a pain.  Please check our Size Chart to find the best fit for you.

 

What is your store policy?

Please note that prior to making a purchase, all items sold on FUREVER are a final sale and will not be eligible for a refund as they are made-to-order, custom pieces.

All FUREVER orders go through quality control prior to shipping to ensure that you receive the best quality faux fur products. In the rare event that the item(s) you receive is defective, we ask that you email us on info@fureverfauxfur.com with photos showing the defect or issue and one of our Customer Service reps will get back to you within 24-48 business hours with steps on how to rectify this problem.

Please note that only items received in a defective condition will be allegeable for an exchange.

 

I received a damaged item.  What do I do?

All FUREVER orders go through quality control prior to shipping to ensure that you receive the best quality faux fur products.  In the rare event that the item you receive is not in pristine condition, we ask that you email us on info@fureverfauxfur.com with photos showing the defect or issue.  One of our Customer Service reps will get back to you within 24-48 business hours with steps on how to remedy this problem.

 

Where do you ship?

We ship worldwide! International shipping takes roughly 7-10 business days in transit depending on your location.  Remember we offer FREE International Shipping on all orders above $89 USD!

 

What if my order was not delivered?

If you are concerned about your package please feel free to contact us at info@fureverfauxfur.com and one of our Customer Service representatives will be happy to assist you.  We will be happy to check up on your package and let you know its current location and estimated delivery time.

 

How do I clean my faux fur?

All FUREVER faux fur items are dry clean only.

 

My faux fur is looking a bit stiff.  What do I do?

If your faux fur is looking a bit lifeless, follow the below diagram which explains how to “refluff” your faux fur items.  Be VERY careful when doing this and ensure the faux fur does not come in direct contact with any hot surfaces.